TELECOM
The spread of social media platforms and applications is forcing telecom companies to develop new business models. Internet service providers are also playing important roles in game-changing events. Telecom services are constantly looking for customer experience to reduce the rate of bidding. Talenthunt management can help you to meet your demands with excellent Telecom BPO services. During our numerous operations of challenges our all-round business process management services can change your productivity. We have helped hundreds of telecom companies provide excellent customer experience with more than a decade of presence in telecommunications outsourcing services. We can help you implement flawless Customer Relationship Management (CRM) strategies. Talent hunt management has the most trusted name as the BPO solutions provider for Telecom industry with years of experience and efficiency in delivering excellent customer service in INDIA. We can fulfil all your requirements through a multi-channel customer-care centre and build a lasting relationship between you and your customers with our all-time assistance.
E-COMMERCE
As one of the best e-commerce solution providers, we have expanded over the years. You no longer have to worry about giving up control of your projects. Instead, you could take advantage of full e-commerce outsourcing. Even if the team is under our company, you are the only one who manages them the way you want. The managers would only serve as mediators. Cementing your brand as an SME is difficult. Unlike big industries, you may have enough workers to secure a stable spot. Thus, your business is thriving by securing responsibilities for customers. It is where you should consider starting an e-business and outsourcing. The internet provides a promising opportunity for you and your activities in the market. Everything is manageable with our help as an e-commerce BPO.
HEALTHCARE
Inbound Patient, counselling and covid helpline, Outbound, customer acquisition. Inbound patient support line with outbound patient adherence/ persistency goal
Existing Environment:
• Call center support is started with nurses having primary
responsibilities of handling inbound inquiries from patients
and caregivers regarding treatment/ therapy for designated
supported products as well as completing outbound calls
designed to educate and overcome barriers to treatment
adherence and persistence.
• While patient and caregiver education are the primary focus
of the interactions, additional critical requirements include
the identification and initial intake of AEs and PQCs. Optimized patient support to overcome barriers and drive
adherence
• Skilled health liaisons (nurses/ healthcare providers) focused
on delivering high-quality customized support
• Profiling patients for potential barriers to adherence
• Design, development, and approval expertise provided to the
client across:
• Branded and unbranded programs
• Inbound and outbound call content and messaging
• Partnership with a project team consisting of client,
third party scriptwriting agency, and third-party
client marketing vendor in designing conversational
scripts/ guidelines (which had historically been
verbatim only)
• Activity reporting
• Voice of the patient feedback
